Refund & Return Policy

Effective Date: 10/20/2026

Last Updated: 10/20/2026

1. Overview and Scope

At Interiumoei, we are dedicated to providing high-quality merchandise and a transparent, reliable purchasing experience. This Refund and Return Policy outlines the terms and conditions under which items purchased directly through our online store may be returned for a refund, store credit, or replacement. By completing a transaction with Interiumoei, you acknowledge and agree to comply with the guidelines, conditions, and timeframes articulated herein.

2. Standard Return Window

We provide customers with a standard return period of thirty (30) calendar days from the date of confirmed package delivery, as established by the applicable carrier tracking information. To qualify for a refund or replacement, your return request must be initiated, and the item dispatched back to our designated fulfillment center, within this designated 30-day window. Requests submitted after thirty calendar days from delivery will not be approved.

3. Item Condition Requirements

To preserve consumer safety, inventory integrity, and hygienic standards, every returned item must meet strict criteria before any refund is authorized:

• Original Condition: Merchandise must be unused, unwashed, unaltered, and completely free from signs of wear, animal hair, cosmetic smudges, fragrances, or smoke odor.
• Complete Packaging: Products must be enclosed in their original manufacturer packaging, including all inner protective wrappings, plastic bags, dust covers, and accessories.
• Tags and Documentation: All original tags, barcodes, protective seals, serial number stickers, user manuals, warranty certificates, and complimentary promotional items must be intact and securely attached.
• Proof of Purchase: A valid order confirmation number, receipt, or packing slip issued by Interiumoei must accompany the return request.

Interiumoei reserves the right to reject returns that fail to satisfy these baseline standards, in which case the item will either be sent back to the customer at the customer's expense or disposed of without reimbursement.

4. Non-Returnable and Final Sale Goods

Due to health regulations, copyright protections, custom manufacturing constraints, and safety guidelines, the following product categories are strictly excluded from refunds and returns:

• Personalized, engraved, made-to-order, or customized items created specifically to customer specifications;
• Personal care, intimate wear, sanitary products, and beauty items once the factory hygiene seal has been broken;
• Perishable goods, foodstuffs, or items with a defined expiration date;
• Downloadable digital products, software codes, and digital gift cards;
• Hazardous materials, flammable liquids, or items containing lithium-ion batteries that have been unsealed or deployed;
• Clearance, promotional blowout items, or products clearly designated as "Final Sale" at the time of purchase.

5. Return Merchandise Authorization (RMA) Procedure

Under no circumstances should items be sent back to our facilities without an approved Return Merchandise Authorization (RMA). Unsolicited parcels sent to our administrative office or distribution centers will be refused and returned to sender.

1. Initiate Your Request: Contact our support department at shop_interiumoei@outlook.com or via telephone at 4174518277. Provide your order number, itemized details of the product being returned, and the reason for your return.
2. Authorization Review: Our customer support team will evaluate your request within two (2) business days. If approved, you will receive an official RMA document containing a return authorization number along with precise return shipping instructions.
3. Package the Shipment: Securely place the item inside a sturdy cardboard shipping box, ensuring adequate padding to prevent transit damage. Include a copy of your RMA document inside the package.
4. Dispatch and Tracking: Affix the return label and hand the package to the authorized carrier. Retain your shipping receipt and tracking code until your refund has been processed.

6. Damaged, Defective, or Incorrect Shipments

We take pride in packaging our products securely; however, unexpected occurrences may happen during transit. If you receive an item that is defective, broken, or materially different from what you ordered, you must notify Interiumoei within five (5) business days of package arrival.

Please send an email to shop_interiumoei@outlook.com containing your order number, a clear description of the defect, and high-resolution photographs illustrating the issue alongside the packaging material and barcode label. Upon review, Interiumoei will supply a prepaid return shipping label and issue a replacement, store credit, or full refund to your original payment method at no additional expense to you.

7. Shipping Costs and Fees

• Standard Voluntary Returns: For remorse returns (e.g., wrong size selected, accidental order, change of preference), the customer is responsible for all associated return shipping costs. Initial standard or expedited shipping fees paid on the original order are non-refundable.
• Defective or Erroneous Deliveries: If the return is necessitated by our error or a verifiable manufacturing defect, Interiumoei assumes full liability for all standard return transit costs via a prepaid shipping voucher.
• Restocking Assessment: Interiumoei does not charge standard restocking fees for compliant returns. However, items returned missing non-critical components, accessories, or original exterior packaging may be subject to a deduction of up to twenty percent (20%) from the final refund amount.

8. Inspection and Refund Issuance

Upon physical arrival at our inspection facility, returns are logged and examined by our quality assurance specialists within three to five (3–5) business days. We assess the physical condition, functionality, and serial validation of the returned merchandise.

Once approved, your reimbursement will be submitted automatically to your original method of payment. The time required for the credit to appear on your bank statement depends on your financial institution or credit card issuer, typically ranging from three to seven (3–7) business days. Interiumoei cannot expedite card issuer or banking transfer schedules.

9. Exchanges

We do not administer direct cross-item exchanges. If you desire a different color, size, or model, please return your unwanted eligible item in accordance with the standard RMA procedure above for a refund, and subsequently place a new order on our website for your preferred selection.

10. Order Modifications and Cancellations

Our distribution network processes incoming orders rapidly to minimize shipping intervals. As a result, cancellation or modification requests can only be accommodated within sixty (60) minutes of initial order placement. Once an order has entered fulfillment or dispatch, it cannot be canceled and must instead be processed as an authorized return upon delivery.

11. Contact Information

For questions regarding this policy, inquiries concerning ongoing returns, or assistance with RMA initiation, please communicate with our support personnel:

Interiumoei Customer Support
Mailing Address: 4937, Raindrop Circle North, 80917, Colorado Springs, United States
Email: shop_interiumoei@outlook.com
Phone: 4174518277